Privacy Policy

• Account details: your name, email address and password (stored only as a secure hash), or your Google account name and email if you sign in with Google.
• Order details: name, email, phone number, delivery address and the products you order.
• Payments: card payments are processed by Stripe. We never see or store your full card number.
• Messages: what you send through our contact, quote and newsletter forms, reviews and comments.
• Usage data (only with your consent): pages and products you view, products you like and items added to cart, and — if enabled — Google Analytics statistics.

• To process and deliver orders, send invoices, order updates and tracking links by email (and WhatsApp, when available).
• To manage your account, sign-in and saved addresses.
• To answer enquiries and quote requests.
• To send the newsletter if you subscribed — every email has a one-click unsubscribe link.
• With your consent, to understand which pages and products are popular so we can improve the website.
• To keep the website secure, for example by limiting repeated failed sign-in attempts.

We use necessary cookies and browser storage to keep you signed in, remember your cart and your cookie choices. Our chat assistant may use your internet address to greet you with your rough location (state). If you choose “Use my exact location”, your browser asks your permission and your position is used once to find your nearest city, which only your own browser then remembers. Both are worked out on our own server, which does not store them. If you use the microphone in the chat, your browser’s speech service (for example Google or Apple) converts your voice to text. Machine videos play through YouTube’s privacy-enhanced player. Analytics tracking runs only if you accept analytics cookies. You can change your choice at any time using “Cookie Settings” at the bottom of every page.

We do not sell your personal data. We share it only with services that help us run the website:

• Stripe (card payments)
• Google (sign-in with Google, Gmail for sending emails, and Google Analytics if you consent)
• Cloudinary (storing uploaded images)
• Our hosting and database providers
• Couriers, to deliver your order

Order and invoice records are kept as long as needed for accounting and legal requirements. Website usage data is deleted automatically after 180 days. You can ask us to delete your account at any time.

You can ask to see, correct or delete your personal data, withdraw consent for analytics, or unsubscribe from emails. Write to safescan21@gmail.com and we will reply as soon as possible.

Questions about this policy? Contact us or email safescan21@gmail.com.